Refund Policy
Every project is started after a few rounds of discussions, and we clearly explain to the customers about our services and their benefits before onboarding.
We offer a subscription-based digital marketing plan and customers are charged every month. Customers are requested to pay only after they are fully convinced with the service deliverables and other terms.
Once the customer agrees to our terms & conditions and purchases our plan, we may not be able to offer a refund as we would have spent the money on various deliverables.
At the same time, we do not want to completely rule out the possibility of a refund. If a customer raises a request for a refund within 24 hours after purchasing the plan, we would try to process a refund. You can write to us at hello@accelez.com.
This would be handled on a case-by-case basis and processed only if the customer has a valid justification. The refund would be paid after deduction of any pending charges like processing fee, the cost for the number of hours worked on the project, etc.
Refunds would be processed in case of any payment-related issues caused due to any technical or human error from our end.
Cancellation Policy
Customers can cancel the monthly subscription plan by sending us an email at least 5 days prior to the next subscription payment date.
Write to us at hello@accelez.com.